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Care, Comfort, and Compassion - Chronicled

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Jackson

"We were from out of town when our dog became very ill and had to be hospitalized. The veterinarian Dr. Melissa Krause was excellent and so kind. Thank you all for the wonderful care that Jackson received. You even reimbursed us for meds that we didn't receive...wow!"

- Maggie Feagans

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Freyja 

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"Our fur baby was hit by a truck early Friday morning. We rushed her to The COVE and they took her immediately to run checks. The atmosphere is calming which is needed when you're going there for an emergency. The staff and doctors are very nice and truly care for the animals that come there. They welcome visitations and you can call anytime of day for updates. They are also good at calling to give updates every few hours as well. We were able to take our baby home around midnight."

- Sara S.

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Jake 

"We had to take our cat the other morning for emergency care. We were greeted immediately and he was quickly yet very thoroughly triaged and taken back. The staff whom we initially met were absolutely wonderful. We had to leave Jake there for a few hours so that further tests could be performed, and once we did speak with the vet regarding the possible differential, she was awesome. It amazed me how much time everyone took with us, and they treated Jake so wonderfully. The facility is immaculate, and our one glimpse of the "surgery" area revealed an impressive, state-of-the-art facility. It's nice to know that there is such a wonderful emergency service within a quick and easy drive from our home in Norfolk. Hopefully, we won't need further emergency services, but if we do, The COVE is where we'll go."

- Julie Craig Whalen

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"We had just adopted James and he came down with the worst fever and kitty cold I had ever seen. I thought he would not make it through the night. The COVE got our little guy in straight away and treated him with kindness and competency! We felt cared about right from the moment we walked in the door; all of my questions were thoroughly answered and it was evident that everyone there loves all animals. I was impressed with the cleanliness of the entire place and all care providers washed their hands before and after treating my little guy! This place is top notch. Thank you so much for saving my adorable baby James!"

— Amanda Pellerito

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Peaches 

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"We brought our cat, Peaches, in late Saturday night, Sept. 24th, after calling before I left home. When I arrived they were ready for Peaches and did not waste a minute taking her back. The entire staff and doctors from the front desk to everyone who helped care for her (and me) that night were wonderful. Having to euthanize a pet you love very deeply is never easy, but I could not have asked for any greater loving care and concern that was shown us from start to finish. I am sorry that I did not get anyone's name who helped us so that I could personally thank them. I hope they get the chance to see this. I recommend The COVE very highly! 

— Margie McClenny

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Darla 

The service I get for Darla is always of the same standard.  Very professional and for the most part timely.  I appreciate the caring front office staff and the obvious concern of all the individuals I encounter.  Dr. Small is the best.  I have the impression that she is quite thorough in her reviews of Darla's previous readings in comparison to the current ones.  I always breathe a sigh of relief when I leave because I know that Darla is getting the best care possible.

– Beverly J 

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Super Little 

“I called to see if I could have my puppy’s paw checked. The receptionist told me to bring him in right away. Everyone was warm and welcoming. Dr. Collinsworth checked my puppy and thoroughly explained his condition. She was very detailed in how to treat it and what medicines he would need.”

 -  Toni Shannon 

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Tippy 

“The entire team, receptionists, vet tech, and doctor were wonderful. The care they showed Tippy was great. Everything was explained thoroughly and I am very pleased that we came to The Cove. Thank you all for your excellent work and compassion.”

- Evelyn Hengeveld

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Mickey

"Thank you, everyone at the COVE! Your loving care for our Mickey was a comfort to me during this traumatic time. He is home resting, as comfortable as possible, and he is getting his momma’s loving care. You all did a fantastic job of keeping us informed of his progress. We can’t thank you enough!"


- Susan & Maryland Harrell

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Dylan

“I was devastated when my dog, Dylan, developed uncontrolled oral bleeding after the 11th hour on July 27, 2017. So many friends have given such positive feedback about The Cove, so I ventured there - my angel in hand. The entire staff - in particular, Emily Melick and Dr. Melissa Krause - welcomed us and commenced medical measures to stop the bleeding, suture and glue the gingiva, and help to restore my precious pet to somewhat "normal." Although we might be "another case" to The Cove, we feel The Cove is a special place, with dedicated people, performing life-saving procedures on furbabies we love like children. Thank you for your excellent care!”

- Beverly Turner