cross.jpg 24-Hour Emergency Services                                                                                                phone.jpg 757-935-9111

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It Is Our Privilege To Care For Your Patients

We built The COVE as a resource for our community, most notably you, our referring veterinarians and your clients, who together, allow us the privilege of caring for their animals.

Our Mission

We have one mission – to make certain each pet gets everything it needs and his or her family receives the support it desires. We encourage your participation in any case you refer. 

At The COVE, every member of our team is responsible for every patient. While we may have unique areas of expertise, there is no ‘transferring’ between departments or separate payments to be made for different types of care.

Our Goals

  • To provide exemplary emergency and referral care that can be easily accessed by your patients
  • To provide the highest level of personalized service to your clients
  • To seamlessly collaborate amongst our team members and with you and your client while your patient is in our care
  • To ensure your clients return to you pleased you recommended they visit The COVE

Easy Referrals

To refer a patient, please complete and submit the referral form online or download the PDF and fax it to 757-935-9110. We are available for complimentary telephone consultations. Please do not hesitate to call if we may be of assistance.  And, if you would like some of our materials to help facilitate a smooth referral process, do not hesitate to call us anytime at 757-935-9111 to request the information for your practice.

Payment Options

We realize that payment for treatment is often a concern for clients and we work hard to keep the cost of treatment affordable. We accept cash, check, Visa, MasterCard, American Express, and CareCredit.  For clients with insurance, we are happy to assist in filing claims. Feel free to contact us for an approximate financial commitment for your client prior to the referral. 

Ongoing Communication

We encourage you to explore this website, which provides information about our services, electronic forms, continuing education schedule, and Lunch-n-Learn opportunities for you and your team members. You may also sign up to electronically receive our blog and quarterly newsletters – both filled with valuable news and insights. 

Your Feedback Matters

Our relationship with you is very important to us and we always welcome any comments and/or suggestions. Click here to submit your thoughts [personally or anonymously!]. And of course, please feel free contact Danielle Russ, LVT, BS, BA, AS, Hospital Manager, at any time at 757-935-9111 or email DRuss@thecovevets.com to discuss a patient, a client, or how we may better serve you. 

Most importantly, let us know your preferred method of communication and we will gladly accomodate to your needs as we serve as your colleague in care. Thank you for choosing The COVE. It is our privilege to care for your patients.