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Care, Comfort, and Compassion - Chronicled

Please click here to submit your own Pet Tale. We'd love to hear from you.



"Our family had our first, and hopefully last, iggy injury yesterday evening. The pups were playing with both of their human sisters in the room when, in the middle of zoomies, Maka got her leg under the couch and couldn't get it out before Krona ran into her. It was completely unavoidable. 

We scooped her up and got her to The COVE once we saw that she wasn't weight bearing (Maka screams all the way). The staff was very decisive and gentle with her. The first thing they did was triage, and then gave her pain meds, which made her, and me, much calmer. After the x-rays determined there was no fracture, they snuggled her a bit more and sent her home with antinflammatory meds and a light sedative. We were told many times to call anytime with questions or concerns. We will recommend The COVE to everyone. Thank you for taking such good care of our baby girl!

Today, I am having a hard time convincing her that she is injured."

— Jennifer Wilson



"I am very glad I went here. Last Sunday my baby ferret was having severe sneezing attacks that would last for minutes. I knew I couldn't wait for the regular vet to open the next day. I called several emergency vets in the Hampton/Newport News area and none of them would accept ferrets. Thankfully I called this place and they said to bring her in and they would care for her. I didn't mind driving across the bridge just to make sure my baby was okay. We got there and were seen pretty fast and they took her away to get her vitals. After that the wait was pretty long, but only because they had several emergencies so I was totally fine with waiting. They gave her some liquid antibiotics since she had an upper respiratory infection and they called a few days later to check on her, which was awesome! My baby is doing much better now and will definitely be returning to this place next emergency I have."

— Sydney D.



"From the first phone call I placed to The COVE regarding my dog, Tulip, right through to her visit today, the care, concern, and attention given to me and my dog's needs went above and beyond what I could have ever expected. The care given to her today was absolutely amazing. The dedication of each and every staff member we interacted with was beyond exceptional! Dr. Small was so thorough in not only examining Tulip, but also in communicating every detail back to me. Her 'bedside manor' was exactly what a client and patient need when in this type of situation.The atmosphere along with the outgoing, personable and friendly staff, helped ease my stress and made me feel very comfortable. I knew my dog was in excellent hands!

Thank you everyone at The COVE for all you've done so for and continue to do for Tulip, and all the other patients who walk through your door! We are so grateful and blessed for your talent in treatment our precious family members"

— Audra Klein Criscuolo



"Thank you Team Cove, Dr. Fox and the Dentistry Dept. for taking great care of Tru. With the dental care they provided, we were able to identify an issue before it became a problem. We will continue with home care and regular check ups and have pearly whites for years to come!"

— Rhiannon Ward



"On November 11, 2015 my sweet Marmalade was diagnosed with lymphoma and was given, at most, 2 weeks to live. Today, on March 6, 2016, almost 4 months later, feline lymphoma took my baby from me. He lived a very long and a very good life, and I am so blessed to have been able to have such an amazing, sweet, and loving kitty. He filled my life with love and joy, and will always be remembered. He may be gone for now, but he will NEVER be forgotten, and I know that I will see you again. RIP my boy, I love you!

I would like to thank everyone at The COVE for all that they did for Marmalade. Their kind and loving hearts truly showed through in the care that my boy received. All the way until the end, everyone was so helpful and understanding. I know that Marmalade is smiling down on us, and is happy. Thank you so much each and every one of you!"

— Anna Chan



"We LOVE The Cove! I use them for both cardiology and emergency services. My dog Mariska that sees Dr. Small, our favorite board-certified cardiologist, has a tendency to be aggressive when visiting the vet. Dr. Small and her staff have gone out of their way to make visits less stressful for my boxer. I am very over-protective of my dogs, and I trust Dr. Small with them completely. She has treated 2 of my boxers for different heart conditions and is my go-to doctor for many questions. She always has the best interest of the animal at heart, and trust me when I tell you she will honestly lose sleep over your pet. 

I have also used The Cove for emergency services more than once. Dr. Mueller went out of her way to help my anxious, aggressive boxer feel more comfortable.  My chocolate lab was also seen at The Cove towards the end of her life. It was Dr. Mueller that was finally able to provide a diagnosis for my suffering girl. 

I highly recommend The Cove if your pet is in need of cardiac or emergency care. We love them!"

— Pam Pierce



"I cannot begin to express the level of compassion and caring that the staff at The Cove shows to the pets and families that enter the facility. Jenny at the front desk was ready for us when we came in the door. Emily came out immediately and triaged my sweet tabby cat, Cupid. Dr. Fox offered several options and recommendations that were very reasonable. I was fortunate enough to have a pet that needed little in comparison to another family who was there and lost their pet, but I can say beyond a shadow of a doubt that the outpouring of true love for each animal is present in each person who works there. This is the place to take your pet 24/7, and know that you will receive competent, quality, and amazing care."

— Rhianon Growney


Angel & Kiba

"Thank you all so very much for taking care of Angel and Kiba. I know you had your hands full with our fur babies (and loved every minute of it!). A special thanks for taking Kiba in as ferrets aren't exactly easy to deal with. Our experience was beyond excellent!! Sincerely, your favorite (this) weekend pet parents."

 — Courtney and Peter Whitford




I brought my little girl here after being attacked by another dog last week and I just want to say that the care she received was OUTSTANDING! Everyone was so nice and compassionate. I appreciate everything you did for her and how quickly it was done. I had called ahead of time and seeing the nurse practically waiting with a towel and open arms for my wounded little girl had me knowing she was in good hands right away. Words can't describe my appreciation!

— Ginny Moughamian



Our sweet old schnauzer went into renal failure over the long weekend. Although we knew she was near the end, we didn't expect everything to crash so suddenly. We were finally at wit's end and Pepper was in complete misery, so it was time for us to make that hard decision we all dread. From the first phone contact on a Sunday at 4 until completion of her euthanasia procedure at 5, everyone was compassionate, efficient, and courteous. Given the heartbreaking circumstances, the staff handled everything perfectly. We couldn't possibly have gotten any better treatment for our family or our dear Pepper. The facilities were clean, quiet and private and our pup who has always been nervous around strangers seemed completely relaxed and comfortable through it all. Many thanks to The Cove for taking such wonderful care of all of us.

— Andy Cain